BetterDating – Refund Policy

TLP Tech Ventures LLC ("we", "our", "us") operates BetterDating, a subscription-based digital service. This Refund Policy explains our policies regarding refunds and disputes for our service.

BetterDating is a digital software service with no physical goods. All services are delivered electronically through our web platform.

We offer a 7-day free trial for new subscribers:

• You can cancel anytime during the free trial period without charge
• If you don't cancel before the trial ends, you'll be automatically charged for your first month
• Free trial is limited to one per user account

Due to the digital nature of our service and immediate access upon subscription:

• No refunds are provided for completed billing periods
• Cancellation prevents future charges but does not refund current period
• Service access continues until the end of your current billing period after cancellation

We may consider refunds in exceptional circumstances:

• Technical Issues: If our service is unavailable for extended periods due to technical problems on our end
• Billing Errors: If you were charged incorrectly due to a system error
• Unauthorized Charges: If charges were made without your authorization

Each case will be reviewed individually at our discretion.

If you believe you're entitled to a refund or have a billing dispute:

1. Contact Us First: Email us at support@betterdating.app or use our support form
2. Provide Details: Include your account email, billing information, and reason for the dispute
3. Response Time: We'll respond within 48 hours and work to resolve the issue
4. Documentation: We may request additional information to process your request

Before initiating a chargeback with your bank or credit card company:

• Please contact us first to resolve the issue directly
• Chargebacks may result in immediate account suspension
• We will provide all necessary documentation to dispute invalid chargebacks

For refund requests or billing disputes, contact us:

• Email: support@betterdating.app
• Support Form: Submit a support request
• Business Name: TLP Tech Ventures LLC

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our service after changes constitutes acceptance of the new policy.