BetterDating – Cancellation Policy

TLP Tech Ventures LLC ("we", "our", "us") operates BetterDating as a subscription-based service. This Cancellation Policy explains how you can cancel your subscription and what happens when you do.

You can cancel your BetterDating subscription at any time through multiple methods:

Method 1: Account Settings (Recommended)

1. Log into your BetterDating account
2. Go to Settings → Subscription
3. Click "Cancel Subscription"
4. Follow the prompts to confirm cancellation

Method 2: Stripe Customer Portal

1. Go to Settings → Subscription in your account
2. Click "Manage Billing" to access Stripe's customer portal
3. Cancel your subscription through the Stripe interface

Method 3: Contact Support

• Email us at support@betterdating.app
• Use our support form
• Include your account email and request cancellation

During your 7-day free trial:

• Cancel anytime during the trial period without charge
• No billing if cancelled before trial expires
• Immediate effect - access ends when you cancel during trial
• Auto-conversion - if not cancelled, trial converts to paid subscription

When you cancel a paid subscription:

• Immediate effect - no future charges will occur
• Service continues - you keep access until the end of your current billing period
• No refunds - current period charges are not refunded
• Data retention - your account and data remain accessible during the paid period

After your subscription ends:

• Account Status - your account becomes inactive but is not deleted
• Data Access - you lose access to your dating data and AI features
• Data Retention - your data is preserved for 30 days in case you want to reactivate
• Reactivation - you can resubscribe anytime to regain full access

To reactivate your subscription:

• Log in to your existing account
• Go to Settings → Subscription
• Click "Subscribe" to restart your subscription
• Data restoration - all your previous data will be immediately accessible

Note: Reactivation after 30 days may result in data loss as we may have deleted inactive account data.

If you want to permanently delete your account and all data:

• Cancel subscription first (if active)
• Go to Settings → Account
• Click "Delete Account"
• Confirm deletion - this action is irreversible

Warning: Account deletion permanently removes all your data and cannot be undone.

If you need help with cancellation or have questions:

• Email: support@betterdating.app
• Support Form: Submit a support request
• Response Time: We typically respond within 24-48 hours

We may update this Cancellation Policy from time to time. Any changes will be posted on this page with an updated effective date. We'll also notify active subscribers of significant changes via email.